Aura Living Modern Home E-Commerce October 2, 2026

Aura Living: Deflecting 75% of Support Tickets

An integrated AI chatbot handling WISMO and returns automatically.

75%

Ticket Deflection

$7,400

Monthly Savings

PROJECT DELIVERABLES

Custom Support Bot
Shopify API Integration

Case Study Mockup

The Challenge

Aura Living’s support team was overwhelmed with “Where is my order?” requests, slowing down response times for complex issues.

The Solution

We deployed an authenticated AI support agent that connects directly to their Shopify backend. It now automatically looks up tracking info, processes standard returns, and answers FAQs, reducing the human ticket queue by 75%.

"We didn't have to hire three additional support reps this holiday season. The bot handles all the simple stuff."

Elena Rostova

Head of CX

Ready to Assemble?

Let's discuss your technical bottlenecks and architectural goals.

Aura Living: Deflecting 75% of Support Tickets

PROJECT DELIVERABLES

The Challenge

The Solution

Ready to Assemble?

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